In my role as a sales support specialist, I interact with prospects on a daily basis.
In Part 1 of this series, we shared the behaviors that we have found leads to customer, business, and individual success in an electronics manufacturing environment. As we mentioned before, every employee, regardless of position or length of service, has an obligation to act according to these standards.
Recurring small batch electronic assemblies. That's what RBB does, day in and day out. Each of those days filled with a variety of unique jobs, assemblies, customers and suppliers. While it's fun to blog about the ways RBB uses online marketing, the expos we're attending, or the difference between large and small batch contract manufacturers... I found myself very curious about the nitty-gritty details regarding the actual assembly of our circuit boards.
I know. Like a woman in her first trimester of pregnancy it makes some folks uncomfortable to publicize good news too early. But there comes a time when recognition is not just appropriate, it’s overdue. I believe we have reached that time now.
Probing the Soil
We record the calls that come in through our website’s toll-free number so that we know we are handling them properly. Occasionally a call comes in that gets the CEO’s attention…
When trying to decide what I was going to blog about this week, I decided to move away from the marketing themed blogs. As I've said before, I love all things tech and marketing related. However, this past week was very enlightening for me both personally and professionally. I volunteer with an organization called Net Impact, which is: “a global association formed to mobilize a new generation to use their careers to drive transformational change in their workplaces and the world.” The mission of Net Impact Boston is to connect like-minded professionals who aim to use business as a force for environmental & social impact by providing events, dialogue, and resources for companies and individuals.
Recently, my wife and I joined 14 others from our church on a mission trip to Guatemala. While there were many uplifting spiritual rewards for both the givers and receivers of this grace, in this post I’d like to share several key business lessons that emerged as well.
RBB’s 6S Program
Everyone at RBB feels a responsibility for keeping our facility and everything (and everyone!) in it in good working order. We look for every possible way to ensure that the custom electronic boards that leave our facility are pristine, and have been built efficiently and exactly to our customer’s specifications. To do that, we need clean areas so we can focus on the job at hand. We need a well-maintained facility and a dedication to keeping personal spaces as neat as possible.
Once in a while, a customer comes to us with a PCB assembly job where they already have parts on hand wanting to know if we can incorporate these existing parts into their job. The parts may have been purchased because a bulk order was needed to get the one or two pieces for a prototype or maybe the customer used to produce the boards in-house and has a remaining inventory of components. Regardless of the reason, most times, we can incorporate these into the job without issue.
